Frequently Asked Questions

About Items:

Do you make custom pieces of furniture?

Can you stain items for me?

What is the stock status of an item?

Does the furniture come assembled?

Do you have a catalog?

What is parawood?

How does one stain a piece of furniture?

Can furniture be painted instead of stained?

Do you offer wholesale prices or discounts on large orders?

Do you carry a specific manufacturer?

About Shipping:

How long will it take my items to be delivered?

What is your policy for canceling orders?

How does one go about returning an item? 

What is the shipping charge to deliver to my home?

What shipping company do you use?

Is expedited shipping available?

What should I do if my furniture arrives damaged?

Do you ship internationally?

Do you accept checks?

 

Can't find your question here? Please CONTACT US.

 

 

 

• Do you make custom pieces of furniture?
  No. At this time we do not customize any of the furniture on our site. It ships only in the dimensions shown.
  
  
   
  
  
  

  Can you stain items for me?
  No. The majority of our items come unfinished unless stated clearly otherwise.  All finished items come from the manufacturer in the finish stated and cannot be changed. 
  
  
  
  
  
  
  

• What is the stock status of an item?
  The stock status of each item is available on the item information page for that item. This is the most recent information available - the very same information our staff has access to!  If you have searched for an item, you need to click the picture for more information, as shown:
  
  
  Once you are on the item info page, you can find the stock status as pictured here:
  
  
  
  
   
  
  
  

• Does the furniture come assembled?
  Some items come fully assembled and this fact will be stated in the item description. All other items come "ready to assemble.". The assembly process for most items is easy, and is usually limited to tightening nuts or bolts with a wrench or screwdriver, inserting some screws, or possibly a using a bit of wood glue.  Every unassembled item comes with complete step by step instructions to make the assembly process quicker and easier. More information can be found by visiting one of our blog entries for assembly either a stool or a hobby cart.
  
  
   
  
  

• Do you have a catalog?
  No. Our catalog is simply our website. We only accept orders online, and our inventory changes frequently enough that catalogs become out of date quickly, so we do not have one.
  
  
   
  
  

• What is parawood?
  Here is some info on parawood...It is very hard and very prevalent in the furniture industry because of its durability. Many, many furniture stores carry parawood furniture, they just don't label it. We sometimes refer to it as Malaysian Oak because of its strength.

  Density: 7+ (Birch 7, Ash 8)
  
  Strength Group: S6 (same as maple)
  
  Parawood is native to the Amazon Region of South America. Information can be traced back to Christopher Columbus. It was during his second visit to South America, that he wondered about the heavy black ball the natives were using in games. This ball was made from the vegetable gum of the Parawood tree. Later historians would marvel at the substance, which bounced so much when thrown to the ground it appeared to be alive. In the 19th Century Henry Wickham, of England, transported some seeds to England for germination. The resulting seedlings were then taken to the Malay Peninsula for planting, where began the great Rubber Plantations of Malaysia.
  
  After 25 years of latex production, the tree ceases to produce sufficient quantities of latex. The tree is cut for processing in the manufacture of fine furniture and a new tree is planted in its place. This is an example off man’s ability to fully utilize our natural resources, without harming the environment.

  
   
  
  
  

• How does one stain a piece of furniture?
  We have some text instructions and information available in our Staining Gallery. Alternatively, you can purchase our exclusive DVD that explains shows you step by step how to stain the item. 
  
  

  
   
  
  
  

• Can furniture be painted instead of stained?
  Yes! Furniture can be painted, and the application generally follows the same procedure as staining. However, depending on your color selection, you may wish to apply a primer coat first.
  
  

  
   
  
  
  

• Do you offer wholesale prices or discounts on large orders?
  No. In order to stay competitive on the Internet, we keep our prices as low as we possibly can. We are already passing on all of our discounts to you.
  
  

  
   
  
  
  

• Do you carry a specific manufacturer?
  You can tell what manufacturer an item is from based on the first few letters of the product ID (pid).
  

  • JG is for John Greenleaf or Whittier Wood
  • WW and DSWW are for Whitewood
  • CS is for Catskill
  • PWC is for Pinewood Cottage
  • OA is for Old Adirondack
  
  
  
   
  
  

• How long will it take my item(s) to be delivered to my home?
  First check the stock status of the item in which you're interested. Then add about one week for transit time via UPS Ground Delivery. Please note that UPS does not run on Saturday or Sunday, so no items can be shipped on these days. If the item is extremely large (some armoires, dining tables) then it may ship via a freight company and delivery can take up to 3 weeks. 
  
  
   
  

• What is your policy on canceling orders?
  Your order may be canceled without penalty as long as your order has not been shipped. If canceled after order has shipped, a 20% Cancellation Fee will be assessed. Upon return receipt of canceled items, your credit card will be refunded the amount you paid less the actual shipping fees paid by UFS and less the Cancellation Fee.
  
  
   
  
  

• How does one go about returning an item?
  
  We cannot accept a return on any item that has been stained! 

  A return must be initialized within 30 days of your receiving the item. This means you have 30 days to email your initial request to return the item. 

  Return Procedure
  
  1. Contact UFS by e-mail via Contact Us
  
          a. List the item number(s) of the furniture you wish to return.
  
          b. Describe the reason for returning each item number you have listed.
  
  
  2. Re-pack the item(s) in the original box and ship to:

              Unfinished Furniture Showcase
              ATTN: John Sylvia Web Return
              15101 Creosote Rd.
              Gulfport, MS 39503
  
  3. When UFS receives your returned item(s) your credit card will be refunded less the actual shipping fees UFS paid to ship the item and a 20% cancellation fee.

  Please note: Free shipping only applies to items that you keep. Therefore if you return an item, you will be charged both the original fee for shipping the item to you, as well as the fees for shipping the item back to us.
  
  
   

   

• What is the shipping charge to deliver to my home?
  There is no extra shipping fee, the price listed for the item(s) you view is the TOTAL PRICE and includes shipping! This offer does not apply to Hawaii or Alaska. Alaska and Hawaii customers should contact us BEFORE ordering - please include your zip code and item numbers - for a shipping quote.
  
  
   
  

• What shipping company will deliver my furniture?
  The large majority of our items are shipped via UPS Ground. Items manufactured by Pinewood Cottage (item numbers begin with PWC) are shipped via Fed-Ex. Very large items such as armoires and dining room tables ship via a freight company.
  
  
   

• Is expedited shipping available?
  Yes! You can request expedited shipping in the "Memo" section of  your order during the checkout procedure OR you may contact us BEFORE placing your order - please include your zip code and item numbers. You will then be contacted with quotes for three day, two day, and next day shipping. 
  
  
   
  

•  What should I do if my furniture arrives damaged?
   
  • Please check all furniture for damage as soon as it arrives - before assembly or staining.
  • We cannot replace or accept a return for any item that has been stained.
  • For concealed damage claims, please use the Damage Report form within one week (7 days) of the arrival of your furniture.
  • We will be happy to replace all damaged pieces for you free of cost within the first week you have the item. In some cases we may require photographs of the damage. After 7 days, and up to 30 days after you receive your order, we will send replacement parts for a small charge.
  • We cannot fulfill any parts requests submitted greater than 30 days after receipt of item.
  • If you wish to return the damaged  item, it will be treated as a return, but the cancellation fee will be waived.
    
     
    
    
• Do you ship internationally?
  We currently only ship in the United States. Free Shipping only applies to states within the Contiguous U.S. Alaska and Hawaii customers should contact us BEFORE ordering - please include your zip code and item numbers - for a shipping quote.


 

 

• Do you accept checks?
  We do accept checks by mail. Please access this form. You can also use it if you do not want to send your credit card information over the internet.

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All of our furniture is made from real wood - solid wood (such as alder, ash, birch, cedar, parawood and pine) not pressboard. Unfinished Furniture Showcase has an excellent selection of stools, bar stools, benches, chairs, dining tables, kitchen islands, children's furniture, entertainment centers, bookcases, filing solutions, writing desks, computer desks, occasional tables, accent tables, coffee tables, end tables, foyer tables, sofa tables, telephone stands, rustic white cedar outdoor furniture and bedroom furniture. Purchasing real wood furniture and finishing it in the exact way that you want is simply the smartest way to purchase furniture.