-
Do you make custom pieces of furniture?
No. At this time we do not customize any of the furniture on our
site. It ships only in the dimensions shown.
Can you stain items for me?
No. The majority of our items come unfinished unless stated clearly otherwise.
All finished items come from the manufacturer in the finish stated and cannot be
changed.
-
What is the stock status of an item?
The stock status of each item is available on the item
information page for that item. This is the most recent information available
- the very same information our staff has access to! If you have searched for an item, you need to
click the picture for more information, as shown:
Once you are on the item info page, you can find the stock status as pictured
here:
-
Does the furniture come assembled?
Some items come fully assembled and this fact will be stated in
the item description. All other items come "ready to assemble.". The assembly process for
most items is easy, and is usually limited to tightening nuts or bolts
with a wrench or screwdriver, inserting some screws, or possibly a using a bit
of wood glue. Every unassembled item comes with complete
step by step instructions to make the assembly process quicker and easier. More
information can be found by visiting one of our blog entries for assembly either
a stool
or a hobby
cart.
-
Do you have a catalog?
No. Our catalog is simply our website. We only accept orders online, and our
inventory changes frequently enough that catalogs become out of date quickly, so
we do not have one.
-
What is parawood?
Here is some info on parawood...It is very hard and very prevalent in the
furniture industry because of its durability. Many, many furniture stores carry
parawood furniture, they just don't label it. We sometimes refer to it as
Malaysian Oak because of its strength.
Density: 7+ (Birch 7, Ash 8)
Strength Group: S6 (same as maple)
Parawood is native to the Amazon Region of South America. Information can be
traced back to Christopher Columbus. It was during his second visit to South
America, that he wondered about the heavy black ball the natives were using in
games. This ball was made from the vegetable gum of the Parawood tree. Later
historians would marvel at the substance, which bounced so much when thrown to
the ground it appeared to be alive. In the 19th Century Henry Wickham, of
England, transported some seeds to England for germination. The resulting
seedlings were then taken to the Malay Peninsula for planting, where began the
great Rubber Plantations of Malaysia.
After 25 years of latex production, the tree ceases to produce sufficient
quantities of latex. The tree is cut for processing in the manufacture of fine
furniture and a new tree is planted in its place. This is an example off man’s
ability to fully utilize our natural resources, without harming the environment.
-
How does one stain a piece of furniture?
We have some text instructions and information available in our Staining
Gallery. Alternatively, you can purchase our exclusive DVD
that explains shows you step by step how to stain the item.
-
Can furniture be painted instead of stained?
Yes! Furniture can be painted, and the application generally follows the same
procedure as staining. However, depending on your color selection, you may wish
to apply a primer coat first.
-
Do you offer wholesale prices or discounts on large orders?
No. In order to stay competitive on the Internet, we keep our prices as low as
we possibly can. We are already passing on all of our discounts to you.
-
How long will it take my item(s) to be delivered to my home?
First check the stock status of the item in which you're
interested. Then add about one week for transit time via UPS Ground Delivery. Please
note that UPS does not run on Saturday or Sunday, so no items can be shipped on
these days. If
the item is extremely large (some armoires, dining tables) then it may ship via
a freight company and delivery can take up to 3 weeks.
-
What is your policy on canceling orders?
Your order may be canceled without penalty as long as your order has not been
shipped. If canceled after order has shipped, a 20% Cancellation Fee will be assessed. Upon return
receipt of canceled items, your credit card will be refunded the amount you paid
less the actual shipping fees paid by UFS and less the Cancellation Fee.
-
How does one go about returning an item?
We cannot accept a return on any item that has been stained!
A return must be initialized within 30 days of your receiving the item.
This means you have 30 days to email your initial request to return the
item.
Return Procedure
1. Contact UFS by e-mail via Contact Us
a. List the item number(s) of the
furniture you wish to return.
b. Describe the reason for returning
each item number you have listed.
2. Re-pack the item(s) in the original box and ship to:
Unfinished
Furniture Showcase
ATTN: John
Sylvia Web Return
1063 E County Line Rd
Jackson, MS
39211
3. When UFS receives your returned item(s) your credit card will
be refunded less the actual shipping fees UFS paid to ship the item and a 20% cancellation fee.
Please note: Free shipping only applies to items that you keep. Therefore if
you return an item, you will be charged both the original fee for shipping the
item to you, as well as the fees for shipping the item back to us.
-
What is the shipping charge to deliver to my home?
There is no extra shipping fee, the price listed for the item(s) you
view is the TOTAL PRICE and includes shipping! This offer does not apply
to Hawaii or Alaska. Alaska and Hawaii customers should
contact us BEFORE ordering - please include your zip code and item numbers -
for a shipping quote.
Cart